FAQ
Product
What kind of leather do you use?
We use full-grain cowhide leather — the highest quality leather available. It retains the natural texture of the hide, making each piece unique and built to last.
Where are your materials sourced from?
All our leather is responsibly sourced from tanneries in Fez, and our accessories, such as clasps are imported directly from Italy for exceptional durability.
Are your products handmade?
Yes. Every Mara piece is handmade by skilled artisans to ensure precision, quality, and individuality.
How do I care for my leather bag?
Keep away from direct sunlight, moisture, and oils. Store in your dust bag when not in use. In case of stains : Use a clean microfiber cloth slightly dampened with soapy water. Apply in circular motions and allow your bag to air dry.
Shipping, Returns & Customs
Do you ship internationally?
Yes, we offer free worldwide shipping.
How long does delivery take?
Estimated delivery time is 5 to 7 business days.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery — as long as the product is unused and in its original condition.
Will I have to pay customs or import duties?
Morocco and Europe: No customs or import fees at delivery.
Rest of the world: Customs duties or taxes may apply. Feel free to contact us for specific information regarding your country.