Terms and conditions
General Terms and Conditions of Sale
These general terms and conditions of sale are agreed upon by the company MARA Creation, having its registered office at 63 rue vasco de Gama, 75015 Paris hereinafter referred to as “the Seller” and by any individual or legal entity wishing to make a purchase via the website https://maramorocco.com/, hereinafter referred to as "the Customer."
1. Purpose of the Agreement
These general terms and conditions of sale define the contractual relationship between the Seller and the Customer, as well as the conditions applicable to any purchase made through the online store at https://maramorocco.com/, whether the Customer is a professional or a consumer. Acquiring a product through this website implies unreserved acceptance by the Customer of these terms and conditions of sale.
2. Product Characteristics
The products offered for sale are those listed in the catalog published on the website https://maramorocco.com/. These products are available within the limits of stock availability. Each product is accompanied by a description provided by the Seller. The photographs in the catalog aim to be as accurate as possible but may not perfectly reflect the product's exact appearance, particularly regarding color.
3. Geographic Area
Products listed on the website are available for online purchase worldwide.
4. Pricing
Prices listed in the catalog are shown in Euros (€) by default and include all applicable taxes (TTC). However, prices may vary depending on the customer's location and currency, as our system automatically adapts pricing based on the destination country and local currency settings.
The Seller reserves the right to modify its prices at any time, with the understanding that the price displayed at the time of the order will be the only price applicable to the Customer. Delivery costs are indicated before the order is confirmed.
Please note that in the event of an obviously incorrect price display (e.g., abnormally low price due to a technical, manual, or system error), the order — even if initially confirmed — will be canceled. You will be notified as soon as possible and may choose to place your order again at the corrected price
5. Orders
Customers place orders on the website https://maramorocco.com/. To purchase one or more products, the Customer must follow these steps:
- Select the desired products and add them to the cart.
- Confirm the contents of the cart.
- Provide all required details.
- Choose a delivery method.
- Select a payment method and accept the terms and conditions of sale.
- Confirm payment.
The Customer will receive an order confirmation email.
During the ordering process, the Customer can view the order details and total price and make any necessary corrections before confirming the order to express acceptance.
The Seller retains ownership of the products until full payment is received, meaning the total amount of the order is credited to the Seller's account.
The Seller reserves the right to cancel or refuse any order from a Customer involved in a payment dispute for a previous order. By placing an order, the Customer accepts the prices and product descriptions available for sale.
The Seller commits to fulfilling orders placed on the website only within the limits of available stock.
6. Payment Terms
Purchases can be paid for using one of the following methods, at the Customer's convenience:
• Credit or debit card
• PayPal
7. Shipping and Delivery Times
Under normal conditions, the Seller will process orders as quickly as possible from Monday to Friday, excluding public holidays. The Seller commits to shipping orders within 7 business days of order confirmation.
In case of a delivery delay exceeding 10 working days, the Customer must notify the Seller’s customer service to the following address contact@maramorocco.com, which will take the necessary steps to resolve the issue.
8. Order Compliance
It is the Customer's responsibility to ensure, upon receipt of the items, that they comply with the order.
Any issues related to the delivery, such as:
– Damaged packages,
– Missing products,
– Damaged products,
– Products not conforming to the order,
Must be reported within 2 days following the receipt of the order by email to the following address: contact@maramorocco.com
In such cases, the Customer will receive a full refund for the returned products.
9. Exchange and return Procedure
The customer has a period of 14 days from the receipt of the ordered items to exercise their right of withdrawal.
The product must not have been worn and must be returned in the same condition as it was sent. Any returned item that is not in perfect condition may not be reimbursed or may only be partially reimbursed.
To return the product, the customer must send an email to contact@maramorocco.com and provide the following details:
- Subject: "Product Return"
- Order number
- Customer's name
- Delivery address
- Email address associated with the order
Any return made without following this step will not be accepted. The return is the customer’s responsibility, and the package must be sent with a tracking service to ensure proper delivery. The seller cannot be held liable for lost or undelivered packages.
Once the product is received from us, the customer will receive a full refund within 2 weeks, excluding return costs, which remain the customer's responsibility.
10. Disputes & Applicable Law
These Terms and Conditions of Sale are governed by and interpreted in accordance with the laws of the Kingdom of Morocco.
In the event of any dispute relating to the interpretation or performance of these Terms and Conditions, the Customer is encouraged to first contact our Customer Service to seek an amicable resolution.
If no agreement is reached within thirty (30) days from the written notification of the dispute by either party, the matter shall be submitted to the exclusive jurisdiction of the competent Moroccan courts in the district where the Seller’s registered office is located.
This clause is without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.